Here's my ICE complaint -
My 5 month old son had an appt with Dr M at the Blue Clinic on 4Jan08. I wanted to speak to someone about adjusting the dosage of my son’s Zantac because his spitup has increased significantly to include several instances of projectile vomiting. Apparently Dr M doesn’t believe in giving a child Zantac and told me to switch his formula to something like Neutraginamin. I attempted to explain that without the Zantac my child stops eating mid-feed, arches his back and cries out in pain. Dr M just continued telling me about changing the formula for my son. He had no intention of listening to anything I had to say. There are several books and articles that ALL state that if the child shows signs of pain while eating such as arching the back, stopping eating and crying out then medical treatment is necessary. It has also been mentioned that not all babies with reflux that need medical intervention fail to gain weight. Often they continue to feed and over feed because the formula acts as a buffer keeping the stomach acid away from the windpipe.
I calmly told him I wasn’t going to switch formulas, his formula is just fine. At that point he asked if I wanted to see someone else. I again tried to explain that he is in pain, cries, arches his back and stops eating without the meds and he told me I needed to make an appt with the Peds doctor for the Blue Clinic and started to walk out. He then called down the hall to the nurse and said “I can’t help them can you make an appointment with Dr K.” I still needed assistance even if we didn’t agree on how to treat reflux on the rash that’s covering 40% of my son’s body. My son wasn’t even seen for that and the man left me standing in the hall with my son in a diaper and a blanket. I felt his manner was very unprofessional. I may not agree with how my clients want to do things, but I don’t walk out on them and don’t even see if there’s something else that needs to be done that day. I’m also capable of listening to my clients and hearing what they have to say. I am insulted that he had no intention of even hearing me out. I did my research on reflux and my son has been doing quite well on his meds until recently which is why I came in asking for a review of his dosage. But apparently since I did not attend medical school I am incapable of being informed or having valid information about a medical condition.